Whether you are a resident or a tourist, you can file a complaint against a DHA licensed health professional or health facility located in Dubai
You can fill a complaint about a health professional, a health facility or a medical professional and health facility in Dubai
A medical complaint is any written or spoken expression of dissatisfaction with a healthcare service in Dubai.
We aim to handle your complaints openly and promptly but ask you to please restrict your complaints to medical issues only. For all other complaints – administrative, financial or behavioral – please use Wasel Sotak or contact the concerned party.
Dubai Doctors is an app for tourists and residents of Dubai. It provide features to search for Health Professionals and Facilities in Dubai. The app is available in English and Arabic languages.
In our continued efforts to improve health care services in Dubai, the Medical Complaints Procedure allows us to handle your medical complaints openly, promptly and properly.
A medical complaint is any written or spoken expression by the complaint of dissatisfaction with a healthcare service in the Emirate of Dubai. The complaint should be purely medical and not administrative matters. Any such complaint is taken very seriously and treated with the appropriate health professional attention and discretion.
A medical complaint can be filed by a patient affected by the actions of a healthcare providers or the service received within a health facility. A family member can also file a medical complaint or someone acting on behalf of the patient (provided they have a power of attorney). In case the patient in question is dead or in a coma, their next of kin can file a complaint on their behalf. If the patient is a minor(less than 21 years old), legally represented can file the complaint.
Any person who received treatment in Dubai can file a complaint, whether they are residents of the UAE or tourists visiting the UAE.
A complaint can be filed by filling the Medical Complaints form online that include all the requirement on the below website:
The Medical Complaint Procedure aims to simplify the process of filing a medical complaint. Fill up the Medical Complaint Procedure online by answering a set of questions. Please note that the complaint will not be filed until the full form is filled and submitted.
While filling up the complaint form, please make sure to highlight the following concerns:
Explain & be specific on what the medical complaint is about.
Name of professionals and health care facilities involved.
Complainant’s Rights :
After submitting a complaint:
Medical Complaints Section deals carefully with the patient and health care providers included in the complaint, the period depends on the nature of the complaint and the basis of each case and ranges from 6-9 months or more. Complaints may require extensive and detailed investigation process, to ensure that all parties benefit for the best results.
The Medical Complaints section will update all the parties of the complaint regularly.
After all investigation procedures are completed, the result will be sent to both parties of the complaint.
Malpractice is an error that occurs due to the following reasons
Medical error shall be considered major if it causes death of the patient or fetus, removal of an organ by mistake, loss of organ function, or any other serious harm, in addition to the availability of one of the following criteria for which medical error is due:
If you need further assistance or would like to know more, please contact DHA on the toll free number 800DHA or email to MC_HRS@dha.gov.ae
Alternatively, you can visit medical complaints section – health regulation sector on :
Dubai Festival city – office tower- Floor 26